FAQ

Your privacy is very important to us. We collect only the necessary information to process your orders and improve your shopping experience. We implement advanced security measures to protect your data from unauthorized access and do not share your information with third parties except when required to complete transactions (such as payment and shipping services).

We accept credit cards, debit cards, and PayPal. All transactions are processed securely through our payment platform.

Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment in real time.

If your product arrives damaged or defective, please contact us at owner@qanivo.com within 7 days of delivery. Provide your order number, clear photos of the damage or defect, and a detailed description of the issue. We will evaluate the situation and, if necessary, send a replacement. No refunds will be issued.

QANIVO is your trusted online store for fashionable clothing. We offer a wide range of modern apparel and accessories for both men and women, carefully curated to keep you on trend.

Orders can only be modified within the first 24 hours after purchase. Once an order has been processed and shipped, cancellations or modifications are not accepted.

Orders are processed within 3 to 7 business days. Delivery times vary based on your location, but shipments typically arrive within 5 to 20 business days.

If you have any questions or need assistance, please contact us at owner@qanivo.com or call us at 561-714-6665. Our team is available to help you with any inquiries.

Currently, our shipping is primarily within the United States. If you wish to place an international order, please contact us to learn about applicable conditions, rates, and delivery times.

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